Frequently Asked Questions

(AI Answers)

1. What is cybersecurity, and why should I care?
   It’s about protecting your computers, phones, and business data from hackers, scams, and viruses. Without it, you risk losing money, privacy, and trust.

2. I run a small business. Am I really a target?
   Yes. Hackers go after whoever is easiest, not just big companies. Automated attacks look for weak spots in any business.

3. Is cybersecurity only for tech companies?
   No. Every business that uses computers, emails, or the internet needs protection.

4. What’s the biggest mistake people make with security?
   Thinking “it won’t happen to me” or only worrying after something bad happens.

5. How do I know if my company’s security is good enough?
   If you’re using strong logins, keeping software updated, training staff, backing up data, and protecting email—you’re on the right track.

6. Do I need a written cybersecurity policy?
   Yes. It’s like house rules for your employees so everyone knows what’s expected.

7. Is cybersecurity expensive?
   Not compared to the cost of a hack. Affordable options exist for small businesses.

8. Should I buy cyber insurance?
   It can help cover costs after a breach, but most insurers now require you to already have good security.

9. How often should I check my security setup?
   At least every few months; monthly is better.

10. Can I handle cybersecurity myself, or do I need help?
    You can do the basics yourself, but most businesses benefit from expert support.

2. Threats & Scams

11. What’s the #1 way hackers break in?
    Through fake emails (phishing) that trick people into clicking links or giving away passwords.

12. What exactly is phishing?
    It’s when scammers pretend to be someone you trust—like your bank or boss—to steal info.

13. What’s spear phishing?
    It’s phishing aimed directly at you, often using personal details to look real.

14. What is ransomware?
    It’s a virus that locks your files and demands money to unlock them. Some hackers also steal data and threaten to leak it.

15. What is a business email scam?
    It’s when hackers trick you into sending money or info by pretending to be your boss, a supplier, or a client.

16. What is social engineering?
    It’s when criminals trick people instead of breaking into systems—like fake phone calls, texts, or impersonations.

17. Can my website get hacked even if I don’t take payments?
    Yes. Hackers target sites to spread malware or steal customer info, not just credit cards.

18. What is supply chain risk?
    It means hackers can get to you by attacking a company or software you use.

19. Are Apple products safe from hackers?
    They’re safer than many devices but not immune. Updates and strong logins are still essential.

20. What is “shadow IT”?
    It’s when employees use apps without approval—like free file sharing—putting data at risk.

3. Email & Passwords

21. Why are strong passwords so important?
    They’re often the only thing keeping hackers out. Weak ones are easy to crack.

22. What makes a password strong?
    Use a long phrase (like 14+ characters), not personal info. A password manager helps.

23. Do I really need two-factor login (MFA)?
    Yes. Even if hackers steal your password, they can’t get in without that extra step.

24. Which MFA method is best?
    Authenticator apps or security keys. Text codes are better than nothing.

25. What happens if an employee leaves?
    Immediately shut off their accounts, collect devices, and reset any shared logins.

26. Can employees use personal devices for work?
    Yes, but only if company data is protected with mobile security tools.

27. Can hackers really guess passwords that fast?
    Yes. Some tools can guess billions of passwords per second.

28. What if I forget my password?
    Use your company’s reset process or a password manager to recover it.

29. Do I need a password manager?
    Yes. It creates and stores strong, unique passwords for every account.

30. Why is reusing passwords dangerous?
    If one account gets hacked, criminals can try that same password everywhere.

4. Ransomware

31. How do I protect against ransomware?
    Use strong logins, keep systems updated, back up files, and train staff to spot scams.

32. Should I pay if my files are locked?
    No guarantee you’ll get your files back. It’s better to restore from backups.

33. Can ransomware affect Macs too?
    Yes. They’re not immune.

34. What’s the first step if I get ransomware?
    Disconnect from the internet and call your IT/security team.

35. How can I spot early signs of ransomware?
    Unusual file names, sudden slowdowns, or pop-ups saying files are encrypted.

36. How often should I test my backups?
    Every few months. Don’t just back up—make sure you can restore.

37. What’s a “double extortion” attack?
    Hackers lock your files and also threaten to leak stolen data.

38. Can ransomware spread through email?
    Yes—many attacks start with bad email attachments or links.

39. Do antivirus tools block ransomware?
    Yes, modern tools can detect and stop most ransomware before it spreads.

40. Why do hackers use ransomware so much?
    Because it makes them money fast—businesses often pay to get back up and running.

5. Protecting Your Business

41. What’s the best way to protect my email?
    Use spam filters, security software, and train employees to spot scams.

42. Do fake emails always look suspicious?
    Not anymore. Many look real—training helps people catch small signs.

43. How often should we train employees?
    At least quarterly, with quick reminders in between.

44. What should staff do if they get a weird email?
    Report it immediately and don’t click anything.

45. Can you make bad emails disappear from inboxes?
    Yes, modern tools can remove dangerous emails even after delivery.

46. Do email security tools stop 100% of threats?
    No. That’s why employee awareness and strong logins matter too.

47. Are QR-code scams real?
    Yes. Hackers use fake QR codes to trick people into visiting bad websites.

48. Should company leaders get extra protection?
    Yes. Hackers target executives with high-value scams.

49. Do I need antivirus on every device?
    Yes, including Macs and mobile phones.

50. How do I keep track of all the devices in my company?
    Use tools that inventory and monitor every laptop, phone, and tablet.

6. Cloud & Data

51. Are cloud services automatically secure?
    No. You need to set them up properly with strong logins and data-sharing limits.

52. What are the biggest mistakes with cloud apps?
    Leaving files public, weak logins, and allowing too many third-party apps.

53. How can I protect data stored in the cloud?
    Turn on two-factor login, restrict file sharing, and use encryption.

54. Do I need backups for Microsoft 365 or Google Workspace?
    Yes. They don’t guarantee full recovery after a major loss.

55. What is “data loss prevention”?
    It’s a system that stops sensitive info from leaving your company by mistake.

56. What’s the safest way to back up data?
    Follow the “3-2-1 rule”: three copies, two types of storage, one kept offsite.

57. How do I know if employees are oversharing files?
    Use monitoring tools that alert you when data is shared outside your company.

58. What should I do if data is accidentally sent to the wrong person?
    Report it right away and try to revoke or lock access if possible.

59. Is cloud storage safer than keeping files on my computer?
    Often yes—if set up correctly—but both need backups.

60. Can hackers get into my cloud apps through email?
    Yes, if they steal your login. That’s why MFA is critical.

7. Networks & Devices

61. Is a firewall enough to protect my business?
    No. It helps, but you still need strong logins, updates, and monitoring.

62. What is “Zero Trust”?
    It means never automatically trusting devices or users—everyone must prove they’re safe before connecting.

63. Do I still need a VPN for remote work?
    Sometimes, but newer security tools can be even safer and easier.

64. Should my Wi-Fi have a guest network?
    Yes. Keep guests and smart devices separate from your main network.

65. Are USB drives safe to use?
    Not really. They can carry viruses. Cloud sharing is safer.

66. What is DNS filtering?
    It’s a tool that blocks employees from visiting dangerous websites by mistake.

67. Can hackers attack through Wi-Fi?
    Yes—especially if your Wi-Fi password is weak or outdated.

68. Should employees be allowed to connect from anywhere?
    Yes, but only with secure login, monitoring, and device protection.

69. What’s “lateral movement”?
    It’s when hackers get into one computer and move sideways to others on the network.

70. How do I stop hackers from spreading inside my network?
    Separate systems, use strong logins, and limit admin accounts.

8. Monitoring & Response

71. What should we be watching for?
    Unusual logins, file changes, new software installs, or disabled security settings.

72. What is an incident response plan?
    It’s a step-by-step playbook for what to do if you get hacked.

73. Who should handle a cyber incident?
    Your IT/security team, plus leadership, HR, and legal if needed.

74. How often should we practice?
    At least once or twice a year—like a fire drill for cyberattacks.

75. How fast should we respond to a hack?
    Within minutes if possible—the faster, the better.

76. When do we have to tell customers about a hack?
    If their data is stolen or leaked, laws usually require quick notification.

77. What’s the first step if I think we’ve been hacked?
    Disconnect the affected system and call your IT/security provider.

78. Do I need special software to detect hackers?
    Yes. Modern security tools alert you to suspicious activity in real time.

79. What if I don’t notice the hack right away?
    Many businesses don’t. That’s why continuous monitoring is critical.

80. How do we learn from an incident?
    Review what went wrong, fix the gaps, and update your policies.

9. Vendors & Insurance

81. How do I know if a vendor is secure?
    Ask if they use MFA, keep systems updated, and provide proof of security checks.

82. Can vendors cause data breaches?
    Yes. If their systems are hacked, yours can be too.

83. What’s a “data processing agreement”?
    It’s a legal document that spells out how a vendor protects your data.

84. Do I really need cyber insurance?
    It helps with recovery costs, but only if you already have good security practices.

85. Will insurance cover me if I have weak security?
    Probably not. Insurers expect strong basics like MFA, backups, and antivirus.

86. Does cyber insurance replace security tools?
    No. It’s just a safety net, not protection.

87. How do I lower my insurance premiums?
    Show insurers that you’ve got solid security in place.

88. What happens if my vendor gets hacked?
    Your data could still be at risk. Always check their security standards.

89. What is a BAA?
    A Business Associate Agreement—often required for companies that handle health data.

90. How can your company help with insurance readiness?
    By giving you the tools and reports insurers want to see.

10. People & Training

91. How often should employees be trained on security?
    At least every quarter, with refreshers after incidents.

92. What topics should training cover?
    Phishing emails, safe passwords, reporting suspicious activity, and remote work safety.

93. How do we know if training works?
    By testing with fake phishing emails and tracking improvements.

94. Why should executives do the training too?
    Because hackers target leaders, and it sets a good example for everyone.

95. Do employees actually fall for fake emails?
    Yes—phishing is still the #1 way hackers break in.

96. How can I get employees to care about security?
    Make it simple, relatable, and show how it protects both the business and their jobs.

97. Do employees need training at home too?
    Yes. Remote work mixes personal and company data.

98. What’s the easiest way to teach staff about security?
    Short, regular lessons instead of long boring sessions.

99. What should an employee do if they mess up?
    Report it right away. Quick action can stop a small mistake from becoming a disaster.

100. How can I try your service before buying?
     We offer a free trial so you can see the tools and training in action before committing.